Terms & Conditions

1. General Policy

1.1 Fees are effective from 01/01/2022 and are payable in advance. They are not subject to VAT.

1.2 Payments by card or bank transfer are accepted.

1.3 Fees are exclusive of books (except where otherwise indicated).

1.4 A free evaluation/advice service is provided at the Institut français to help you decide which course is best for you.

1.5 We regret that payment of fees by instalments cannot be accepted.

1.6 The Institut français is closed on Bank Holidays. Courses which fall on these dates have been rescheduled accordingly except for intensive courses for which missed hours will be rescheduled by the tutor after consultation with the students.

1.7 We reserve the right to refuse admission.

1.8 Students are kindly requested to refrain from smoking while on the premises.

1.9 Policy for cancellation/change in schedule

Fees cannot be refunded once a course has started and no partial refund can be granted for classes not attended. The Institut français cannot accept any responsibility for unforeseen changes in students’ circumstances that may prevent attendance. Requests for cancellations and refunds must be made in writing before the course commences.

 

Refund

Please note that all our onsite courses may be transferred to online courses due to any reason beyond our control. (safety reasons, strikes…) Should this occur, fees will not be refunded and no partial refund can be granted.

The following charges will apply: £36 if the written request is received more than 10 days before the course starts or 30% of the total course fee if the request is received 10 days or under before the first day of the course.

 

Transfer

If a course proves inappropriate, transfer to another one is possible only within the same enrolment period.

If the written request is received less than 10 days before the course starts, any change of course or schedule requested by students is subject to availability and an administrative charge of £36.

Please note that due to the very nature of the Live French elearning course, transfers and refunds requested by students are only possible once if they are received more than 10 days before the start of the course.

1.10 As part of our service to help you enjoy French culture as well as the language, everyone studying at the Language Centre is entitled to free membership of the Cultural Centre for one year. This includes: a pair of free Ciné Lumière cinema tickets when you first join our Médiathèque; concessionary tickets for the Ciné Lumière for one year; concessionary rates at other cultural venues in London; borrowing rights at the Médiathèque; free advance programmes by post and 10% discount on all purchases at the Cultural Centre’s cafe.

1.11 Group classes are only for learners aged 18 and over except for the Young Learners Programmes.

1.12 Shared Directory Data. When you join an online class using your email address, the online service adds you to a directory of users that share the same online class. Your directory data (name and email address) may be visible to other students.

1.13 Information collection: information we might collect might be used internally for training purposes in order to improve our services.

1.14 Be patient and give your peers time to communicate effectively as interacting online can mean others may be slower to respond across a range of formats. Acknowledge, recognise, and be respectful of the viewpoints of others.

1.15 Allegations of misconduct will be investigated by the French Institute. Violent, indecent, disorderly, threatening or offensive language is in breach of this code of conduct and the offending student will be disbarred from their courses.

 

2. Group Courses Policy

2.1 You will benefit from a 5% discount on all group courses (except on our Live French elearning, Intensive Premium and French at lunch and booster week courses) if your payment is received at least 3 full weeks (21 days or more) before the course commences.

2.2 Students sponsored by their employer must supply an official order form from the company stating that the employer will be responsible for the payment of fees. An invoice will be issued upon presentation of the order form.

2.3 If the written request is received less than 10 days before the course starts, any change of course or schedule requested by students is subject to availability and an administrative charge of £36.

2.4 Any change of course or schedule requested by students is subject to availability and an administrative charge of £36.

2.5 Please note that if a course proves inappropriate, transfer to another one is possible only once within the same enrolment period.

2.6 We reserve the right to cancel classes with less than 6 students up to 2 business days before a course is due to start.

2.7 A full refund of the course fee paid will be given if a course is cancelled or closed due to an insufficient number of students, or for any other reason beyond our control. No other cost except the course fee will be refunded.

2.8 Unless otherwise specified, our classes are limited to 12 students per class.

2.9 Tuition fees based on pro rata basis will not be permitted.

2.10 Course formats: see “3. Course Formats.”

2.11 Underage student: see “4. Young Learners”

 

3. Course Formats

100% Online

Courses that are tagged as “100% online” cannot be converted into onsite courses after the course has begun and are therefore deemed to remain online.

 

Online

Courses that are tagged as simply “online” may be transformed into an onsite or hybrid format after the course has begun but only if all the students of a given group are willing to do so.

 

Onsite

Courses that are tagged as simply “onsite” may be transformed into an online format if the Institut français du Royaume-Uni considers this preferable for health & safety reasons and in order to ensure the security of the public and the personnel.

 

Hybrid

Courses that are tagged as “hybrid” alternate between onsite and online classes. The schedule will be conveyed ahead of the class and fall under the conditions that are described above for “online” and “onsite classes.

 

Online & live streamed onsite courses

Available online even when they happen on location. Priority will be granted to onsite students and interaction for remote students will be limited.

All courses grant access to an online platform (currently Teams) which is the main online interface between teachers and students and to access resources.

Due to the necessities of the current situation with the Covid-19, please note that, by decision of the Institut français du Royaume-Uni, all our onsite and hybrid courses may be transferred to online courses for safety reasons. Should this occur, fees will not be refunded and no partial refund can be granted.

 

4. Young Learners

4.1 As a guardian, you will supervise your child’s internet activity and online learning – the Institut français du Royaume-Uni cannot be held accountable for the student misuse of the Internet.

4.2 As a guardian, you are responsible for safeguarding your child during the online course.The Institut français du Royaume-Uni can not be held accountable for safeguarding your child during the online summer camp.

4.3 Keeping children safe is of the utmost importance to us and to the schools we work with. All our teachers have been subject to a UK Disclosure and Barring Services (DBS) check.

4.4 All information will be handled in a secure and confidential manner and held in accordance with the Data Protection Act. Data will only be collected, stored and used for activities related to the Institut français.

4.5 As a guardian, you are responsible for the good behaviour of your child and you understand that uncooperative attitude and disruptive behaviour will not be tolerated and might lead to expulsion (refunds will not be granted under these circumstances).

Students are asked to refrain from using cell phones during lessons, unless advised otherwise for learning purposes.

4.6 Breaks are included during lessons to give your child’s eyes a screen-time break.

 

5. Private Tuition / Online courses Policy

5.1 Full payment must be received at least 1 week before the first class. In some cases a signed purchase order may be deemed acceptable. We reserve the right to cancel lessons if payment has not been made in due time.

5.2 All sessions within a contract of 15 hours or less must be used within 3 months starting the day of the first session.
All sessions within a contract of 16 hours or more must be used within 6 months starting the day of the first session.
Any unused lesson within this time frame will be lost.

5.3 Policy for cancellation/change in schedule:

Should you need to cancel a scheduled lesson, please note that at least 48 hours’ notice is required for face to face lessons, 24 hours’s notice for online lessons (business days).

Fees cannot be refunded once a course has started and no partial refund can be granted for classes not attended. The Institut français cannot accept any responsibility for unforeseen changes in students’ circumstances that may prevent attendance.

Requests for cancellations and refunds must be made in writing, before the course commences. The following charges will apply: £36 if the written request is received more than 10 days before the course starts, 30% of the total course fee if the request is received 10 days or under before the first day of the course.

5.4 Transport to the client’s premises is payable by the client only outside Zone 2 of the London Underground.

 

6. Examinations Rules and Regulations

6.1 Examination fees are non refundable. Examination fees cannot be transferred to a future examination session. No changes (personal information, level, specialisation) will be accepted once the deadline is passed.

6.2 It is the candidate’s responsibility to check that their name and details are exact and correctly spelt on their statement of entry, exactly as they appear on their passport. The same details will appear on the candidates’ final certificates. It will not be possible to amend name/detail errors once the diplomas have been printed.

6.3 Any discrepancy between a candidate’s examination registration details and their passport (eg diminutive used instead of full given names) may lead to the candidate being refused access to the examination room.

6.4 Candidates should inform the examination centre should their details change during the examination period (from enrolment to the arrival of diplomas up to 6 months later)

6.5 Examination dates may be subject to alterations or cancellation in cases of force majeure.

6.6 Once set, the schedule of oral examination dates and times may not be altered.

6.7 Oral examinations may take place early in the day / late in the evening. There may be a long gap between a candidate’s oral and written examinations, and oral examinations may be held on a different day to written examinations to accommodate the number of candidates enrolled.

6.8 Oral examinations may be recorded.

6.9 Statements of entry / oral examination schedules will be sent / posted on our website two weeks prior to the examination. Candidates are required to check email attachments sent to them, and to visit our website in order to read their oral schedule. It is the candidate’s responsibility to enquire at least one week prior to the examination if they have not received an email from the examination centre, so they can make the necessary arrangements.

6.10 Candidates should arrive 15 minutes prior to the beginning of their examination (according to the times mentioned on the statement of entry or the schedule). Late arrivals will not be accommodated.

6.11 Candidates will be required to bring official proof of identity on their examination days. Only passports, national ID cards and photo driving licences will be accepted. Failure to produce one of the above-mentioned cards will deny candidates access to the examination room.

6.12 DELF/DALF candidates will be informed by email whether they have passed or failed. DELF/DALF results will be posted on the Exam Results page of our website. The candidates’ overall and detailed scores will be printed onto their “attestation de réussite” (results certificates). No results or scores will be given by email or phone to candidates.

6.13 Results certificates and diplomas must be collected by the candidate at the examination centre and within two weeks of notification and with official proof of identity. No certificate / diploma will be sent directly to candidates by post.

6.14 Should a candidate find themselves unable to collect their results or diploma, they may write a letter of proxy authorising a third party to collect their documents on their behalf. The letter must be manually signed and bear the name of the candidate, the name of the person collecting their document, the name of the examination and document, and the date. The third party will bring the printed letter, their own passport or photo driving licence, and a photocopy of the candidate’s ID.

6.15 Certificates and diplomas may not be reprinted, unless to amend an error on the original document. Reprints due to unchecked errors will incur an extra charge of £15 per certificate.

6.16 TCF certificates are valid 2 years, and TCF examinations may be re-taken a minimum of 30 days after the last examination, and may be taken as often as the candidate wishes to. DELF-DALF qualifications are valid for life and once passed, may not be re-sat.

6.17 For candidates under the age of 18, the responsibility of all of the above falls on their parents or legal guardians.

6.18 DELF Prim candidates and all candidates under the age of 16 are required to be accompanied by an adult (parent, teacher or guardian) at all times when at the examination centre in between examinations. The responsibility of the child remains with the parent / guardian / teacher. The examination centre cannot accept unaccompanied candidates under the age of 16.

6.19 Parents or guardians of a minor wishing to collect their certificates / diplomas will need to bring their own ID and their child’s ID when collecting the documents.

 

 

7. Complaint Policy & Procedure

At the Institut français we do our best to ensure that you are satisfied with your educational experience. To make the Language Centre an enjoyable place to study and work in, we have established some guidelines, which you can read in the Customer Service Charter.

In the event you have a problem and wonder what to do about it, we have a complaints policy which you can read and follow.

 

Non-Academic

If you have a Non-Academic complaint, you should do the following:

• In the first instance, speak to the reception staff.
• If you are not satisfied with the result, take your complaint to the relevant Course Coordinator (contact details below).

 

Academic

If you have an Academic complaint you should do the following:

• In the first instance, speak to your teacher and share your concern.
• If you are not satisfied with the result, or if the problem is with your teacher, you should then take your complaint to the relevant Course Coordinator (contact details below).

 

Formal complaint

If, having followed the procedure above, you are still not satisfied, then you are advised to make a formal complaint, in writing, to the Language Centre Director. A formal complaint will be treated seriously, investigated thoroughly and dealt with according to the merit of the complaint. The procedure is as follows:

• Please put into writing an explanation of the exact nature and reason for the complaint and present this to the Language Centre Director, Mr Manuel Benchetrit.
• The Language Centre Director will acknowledge receipt of your complaint and you should receive a written statement of the outcome and the reasons for this decision within 5 working days of lodging the complaint.

 

Contacts

Language Centre Director
Manuel Benchetrit
manuel.benchetrit@institut-francais.org.uk

 

Pedagogical Coordinator
Sabrina Paillard
sabrina.paillard@institut-francais.org.uk

 

Private tuition Coordinator
Kris Canakiah
kris.canakiah@institut-francais.org.uk
020 3924 3533

 

Online Courses Coordinator
Caroline Grison
onlinecourses@institut-francais.org.uk
020 3924 3532

 

1. Definitions

1. “You” means everyone who purchases a ticket or who visits the Institut français, whether or not they have purchased a ticket.
2. “Us” or “We” means the Institut français.
3. A full event programme is available on our website at www.institut-français.org.uk (the “Website”)

 

2. Introduction

1. These Terms of Admission, as may be from time to time amended, (these “Terms”) set out the general terms which apply to you.
2. Nothing in these Terms affects your statutory rights as a consumer.

 

3. Age restrictions

1. Entry to films and events is restricted by the classification given by the British Board of Film Classification or others. We are required to refuse admission to anyone who is below the minimum age required by the relevant classification.
2. Anyone can be admitted to films classified as U or PG;
3. Children under 12 can be admitted to films classified as 12A but only if accompanied by an adult (i.e. someone over the age of 18);
4. Nobody under the age of fifteen can be admitted to films classified as 15;
5. Nobody under the age of eighteen can be admitted to films classified as 18.
6. Children aged under the age of 12 must be accompanied by a parent or guardian at anytime for all film screenings.
7. Babies under the age of 1 can go into screenings providing that:
   1. they sit on a lap for the entire screening (i.e. do not take up a seat);
   2. they are removed from the auditorium should they cause disturbance to other customers;
   3. the film is classified as U, PG or 12A.
8. Babies under the age of one will be admitted without charge. Tickets must be purchased for everyone else.
9. We reserve the right to require you to prove your age with appropriate photographic ID if you are going to a 12A, 15, 18 film. If you are unable to prove your age you will be not be able to watch the film or attend the event. We reserve the right to ask for such proof at any time you are on our premises.
10. If you buy a ticket before we know its classification and you are not old enough to be admitted to the screening we will issue you with a full refund.

 

4. Food and drink

1. Only food and beverages that you purchase within our premises may be consumed in designated areas.
2. All areas within the Institut français are strictly non-smoking.

 

5. General

1. Mobile phones must be switched off or in a silent mode before you enter the auditorium. You must not take or make calls inside the auditorium.
2. You must adhere with any health and safety procedures or instructions that are in place and notified to you by our staff or by notices.
3. It is a serious criminal offence to copy or attempt to copy any film or other copyright material exhibited in any part of the Institut français, punishable on conviction with an unlimited fine and imprisonment of up to a maximum of ten years. You are not permitted to bring cameras and/or recording equipment of any kind into the Institut français.
4. We endeavour to show films or events in accordance with the programme that we advertise. However, there may be circumstances in which we are unable to comply with the advertised programme and in such cases our liability to you is limited to a full refund of the tickets purchased. We are unable to take responsibility for programme information advertised by third parties.
5. Tickets are non-refundable and non-exchangeable.
6. We reserve the right to ask for proof of status for concessionary tickets at any time that you are on our premises.
7. You acknowledge that the cancellation rights contained in the Consumer Protection (Distance Selling) Regulations 2000 (as amended) do not apply to the services we offer for advance sales of tickets.
8. You must not purchase tickets except for personal use and you represent and warrant that tickets are not purchased as part of any form of a for-profit business or commercial activity unless we have expressly authorised otherwise in writing.
9. We accept no responsibility for any personal property that is brought to the Institut français.
10. You must comply with the conditions on our Licences as notified to you by our staff or by notices

 

6. Refusal of admission

We reserve the right to refuse admission or require you to leave the premises
without a refund if you:

1. behave in an anti-social or threatening manner;
2. put the safety of our customers, our employees or our property at risk;
3. bring a camera or recording equipment of any kind into the cinema;
4. or otherwise breach these Terms.

 

7. Website – Terms of use

1. The Terms in this section (“Website Terms”) set out the legally binding terms which apply to everyone who accesses or uses the Website. By accessing or using the Website you agree to be bound by these Website Terms. If you do not wish to be bound by these Website Terms you must leave the Website immediately, or not enter it at all.
2. The Website is provided free of charge and we make no guarantee that it will be uninterrupted or error free. In addition, we reserve the right to modify or discontinue, temporarily or permanently, all or any part of the Website without notice and without liability.
3. The Website and the materials on it are protected by copyright, trade mark and other intellectual property rights and laws throughout the world. The materials on the Website are owned by or licensed to us and may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without our consent. Modification of the materials or use of the materials for any other purposes is a violation of the copyrights and other proprietary rights.
4. The Website contains links to other website which are not controlled by us. The fact that we may provide a link to any such website does not mean that we endorse that website. Such links are only provided for your convenience and you access them at your own risk.
5. Customer data and any personal information are processed in accordance with local law and are not sold to third parties.

 

8. Terms and conditions for the 25 & Under scheme

1. The 25 and Under scheme is open to anyone aged 25 and Under and applies for cinema tickets only. Once you’re 26 your membership will automatically expire.
2. Your registration is valid for one year, renewable until you are no longer 25 years old.
3. Any cinema ticket bought within the 25 and Under scheme is at the unique price of £5, with no extra booking fees
4. It’s free to join, you only need to fill in the online form
5. When you join the 25 and Under Scheme, you’ll start automatically receiving our monthly newsletter.
6. 25 and Under tickets are limited in number and subject to availability. Early booking recommended.
7. Some special events and festivals have limited tickets for members of the 25 and Under Scheme. You will be notified to which special events and festivals this limitation is applied by our monthly newsletter so you can book early. The BFI London Film Festival is not part of the 25 and Under Scheme.
8. By registering for the scheme you promise that you are aged 25 and under, and that any tickets discounted as part of the 25 and Under £5 scheme are just for you. When presenting your tickets at Ciné Lumière a proof of age will be required along with the credit/debit card you used to book. If you are not able to show a proof of age, we reserve the right to deny access to the screening and to cancel your membership.
9. As a 25 and Under £5 scheme member, you can only buy 1 discounted ticket per event. If you want to come as a group, get your friends to become 25 and Under £5 scheme members too.
10. Tickets are not transferable, non-refundable and non-exchangeable (see full Terms of admission).
11. If you want to cancel your membership, email us at marketing@institutfrancais.org.uk.
12. All the information you give us about you will be looked after in accordance with the 1998 Data Protection Act.
13. For further information, please read the full Terms of admission.

 

9. Online ticket purchases

Tickets for films and events at the Institut français are sold by us at the prices displayed for the relevant performance and the amount payable for them will be debited immediately from your credit or debit card. By requesting tickets through the Website you are placing a booking request for them on these Terms which is only accepted and binding on us once we have debited your card and sent you a confirmation booking reference which will be displayed on your screen and emailed to you.

In the case of tickets being offered for sale at the wrong price online (i.e. at a higher or lower price than is applicable at the box office) we reserve the right to insist that the tickets are refunded and the correct prices charged.

Once a booking is confirmed the booking fee is non-refundable. Tickets may be refunded in accordance with Clause 5.5.

When you arrive at the Institut français / Ciné Lumière, present your e-ticket or your mobile device directly to the usher. No need to go the Box office. You can also collect your tickets from the Box Office any time from when the booking is made until the start of the performance. You will need to bring either the card you paid with or a note of the booking reference to collect your tickets.

Concessionary and children’s tickets are offered for sale on the Website. In accordance with our General Terms you must bring proof of status or age with you to the Institut français to collect the tickets and to gain admission to the performance.

Bookings made on the Website are encrypted for security. However, you acknowledge that the Internet is not entirely secure and whilst we will take reasonable steps to safeguard the security of any card information you impart, we shall not be liable for any damage you may suffer as a result of the loss of confidentiality of any such information.

You acknowledge that the cancellation rights contained in the Consumer Protection (Distance Selling) Regulations 2000 (as amended) do not apply to the services we offer.

Members must enter their details at the time of purchasing to claim any discount. It is not possible to amend the booking once it has been completed.

Claims must be made no later than 28 days after the purchase date.

 

10. Returning tickets

Tickets cannot be exchanged for another performance or for a credit voucher.

 

11. Refunds

Tickets will not be refunded unless a performance is cancelled or abandoned.

In the case of tickets being offered for sale at the wrong price online (i.e. at a higher or lower price than is applicable at the box office) we reserve the right to insist that the tickets are refunded and the correct prices charged.

Entry to films and events is restricted by the classification given by the British Board of Film Classification or others. We are required to refuse admission to anyone who is below the minimum age required by the relevant classification. If you buy a ticket before we know its classification and you are not old enough to be admitted to the screening we will issue you with a full refund.

 

12. Privacy

Customer data and any personal information are processed in accordance with local law and are not sold to third parties.
All the information you give us about you will be looked after in accordance with the 1998 Data Protection Act.
The payment data you submit will be securely stored and encrypted by our payment service provider using up to date industry standards. Please note that we do not ourselves directly process or store the debit/credit card data that you submit.

 

13. Customer services

Should you wish to contact us, please write to the Management, Institut français du Royaume Uni, 17 Queensberry Place, London, SW7 2DT, email box.office@institut-francais.org.uk or telephone 020 7871 3515.

 

14. Jurisdiction

This agreement shall be governed by, construed and enforced in accordance with the laws of England. Any action you or we bring to enforce this agreement shall only be brought in the courts of England and you expressly consent to the jurisdiction of said courts. If any provision of this agreement shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

 

1. Terms and conditions

On applying to become a member of the Institut français, you are agreeing to our general terms and conditions and the following membership terms and conditions.

Acceptance and processing of your membership application and receipt of your membership fee creates a valid and binding contract between you and the Institut français, which is governed by these terms and conditions.

We reserve the right to change these terms and conditions at any time.

 

2. Membership categories

• Classic
  individual membership that applies to one named adult – £50 (conc. £40*)
• Family
  applies to one named adult and maximum 5 other persons – £85
• Kids
  applies to one named youth under 12 years-old – £35
• Premium
  applies to everyone and supports the life and program of the Institut français! – £110
• Schools
  applies to schools registered in the United Kingdom – £100

 

*Membership Concessionary Fee

The Institut français offers a concessionary fee to the Classic membership, for £40 instead of £50.

Who is entitled? (on presentation of the necessary identification)

• Full-time students, children (under 18), senior citizens, unemployed, registered disabled and French language teachers
• Students of the Instituto Cervantes, the Italian Cultural Institute and Goethe-Institut London
• ResCard holders
• Members of CILIP

 

Free Membership

If you are a student at the Language Centre you are entitled to a free classic membership valid for one year (and only once a year), upon presentation of an enrolment receipt.

To be valid, the subscription to the membership has to be done by the end of the course booked.

 

3. Member benefits

Members are entitled, upon presentation of a valid membership card, access to discretionary benefits.

 

Free Cinema Tickets

• Classic
  4 free cinema tickets
• Family
  6 free cinema tickets
• Kids
  4 free cinema tickets
• Premium
  6 free cinema tickets
• Schools
  6 free cinema tickets

 

Discount on Films & Events

• Classic
  max 1 ticket per film/event
• Family
  max 2 tickets per film/event
• Kids
  max 1 ticket per film/event
• Premium
  max 2 tickets per film/event
• Schools
  max 2 tickets per film/event

 

Library Borrowing Rights

• Classic
  Includes La Médiathèque and the Children’s Library
  20 items for 3 weeks, including 10 feature film DVDs and new items.
• Family
  Includes La Médiathèque and the Children’s Library
  80 items for 3 weeks, including 20 feature films and new items.
• Kids
  For the Children’s Library only
  20 items for 3 weeks, including 10 feature film DVDs and new items.
• Premium
  Includes La Médiathèque and the Children’s Library
  Unlimited number of items for 9 weeks.
• Schools
  60 items for 3 months

 

-10% Discount at Café Brasserie Gazette*

*Upon presentation of the membership card.

The membership and any associated benefits are non-transferable and can only be used by the named member(s) on the membership card.

The Institut français may, from time to time, review the range of benefits on offer to members and reserves the right to alter membership benefits and entry rights.

We reserve the right to suspend temporarily the benefits, or definitively forbid the access to the membership scheme to persons breaching our terms and conditions.

 

4. Contact us

Any questions? Contact membership@institut-francais.org.uk, our team will be happy to help!

 

 

You don’t have to be a member to use our Médiathèque. However, if you wish to have the true French experience and borrow any of our documents, membership is needed. For more information about membership and benefits, take a look at our Membership page.

Bouton vers Membership page

Before you become a member, take a sneak peek at our catalogue to find out what’s in store.

Browse our catalogue

 

1. Memberships borrowing rights

Classic

Includes La Médiathèque and the Children’s Library
20 items for 3 weeks, including 10 feature film DVDs and new items.
All items can be renewed twice (if not needed by another member), excluding feature film DVDs and new items.

More information

 

Kids (Up to 12 Years)

For the Children’s Library only
20 items for 3 weeks, including 10 feature film DVDs and new items.
All items can be renewed twice (if not needed by another member), excluding feature film DVDs and new items.

More information

 

Family

Includes La Médiathèque and the Children’s Library
80 items for 3 weeks, including 20 feature films and new items.
All items are allowed to be renewed twice (if not needed by another member), excluding feature film DVDs and new items.

More information

 

Premium

Includes La Médiathèque and the Children’s Library
Unlimited number of items for 9 weeks.

More information

 

Schools

60 items for 3 months.

More information

Please bring your card to borrow items from La Médiathèque and Children’s Library. If you have lost your card, please inform us and we will replace it.

 

2. Renewals

Log-in to ‘My Account‘ and  renew your loans in your ‘Full Account Details’. Documents can only be renewed once online, in the last 5 days before the due date. To renew your documents a second time, please send us an e-mail.

Please note that documents that are overdue or reserved by another library user cannot be renewed.

Feature films (DVDs) cannot be renewed either.

 

3. Reservations

Log-in to ‘My Account‘, search for your item in the ‘Online Catalogue’ and click on the reservation button in the item’s description.

 

4. Overdue items

If documents are kept beyond the due date, members will not be able to borrow more items.

 

5. Replacements

If you have lost or damaged a document, we will ask you to purchase a new copy.

 

6. Contact us

For any inquiries, call us on 020 7871 3545 or send an email to library@institut-francais.org.uk.